You may experience photos get hidden with white rectangle on Nest Hub, first and second gen, or Max. When it displays photos from the Google Photo, it will display a white rectangle on the frame. At the same time, when you switch to the dashboard, it does not show the white rectangle.
How to Fix Photos Get Hidden with White Rectangle on Nest Hub
Here are the ways on How to fix photos get hidden with white rectangle on Nest Hub:
1. Reset your Nest Hub
From the back of the Nest Hub, you can press and then hold the volume buttons together for 10 seconds. After that, your Nest Hub will tell you that it is resetting. Remember, you cannot use the Google Home app or your voice to factory reset this device.
2. Reboot
You can try rebooting this device from the Google Home app (Settings for Google Home/ Nest Hub), after that tap on “More” icon (the three dots at the upper right corner), and then choose “Reboot”. If you cannot do that, then you must unplug it for a minute and then plug it in again to start rebooting this device.
3. Try Switch Off Show Time Passive Mode
This method can work for you. But it also means that you will not get time information on the screen.
4. Send Feedback
If it happens to your First Gen of Nest Hub, then you can send feedback by using this keyword: GHT3 Screen Banding <your device type> after the update. When you send this feedback, you need to tell the community specialist about the current firmware version of your Nest Hub.
Here are the ways to check the current version of your Nest Hub:
- Be sure that your tablet or mobile device is connected to te same account as your display or speaker.
- Launch the Google Home app
- Touch and hold the device’s tile.
- See the top right, and then tap on Settings, choose Device Information
- Under the Technical Information section, you can find Cast firmware: X.XXX.XXXXX.
After sending the feedback and if the issue is still there, then the community specialist may ask you to fill out a form. Submit it and they will reach you out via email to help you.
Well, that is all about how to fix photos get hidden with white rectangle on Nest Hub. Anyone who experienced this matter and could solve this issue, you can drop your comments to share to others.