How to Fix Sorry Something Went Wrong Message on Nest Hub

Many of us use the voice command on Nest Hub to complete daily activities. Therefore, maybe you, have more than one Nests at home. But, what can you do if you get sorry something went wrong message on Nest Hub?
You have reset Nest Hub, but nothing happened. Others suggest you to disable the IPv6 on Google WiFi, but it has disabled. As in this thread, you disabled and enabled it again, then disabled it, even reset all devices. Still, no changes to fix this issue.

Fix Sorry Something Went Wrong Message on Nest Hub

Dealing with sorry something went wrong message on Nest Hub sounds frustrating. It can happens because something has changed, so the way your Nest Hub devices interact with Google Assistant is not the same anymore.

Here are the steps on how to fix this issue:

Update Firmware

Make sure that you are using the latest version of the Google Home app. Updates sometimes come with bug fixes. Also, you need to check for any available firmware updates to improve your Nest devices. Sometimes, Google solves Assistant-related problems through updates.

Re-train Voice Match

Re-training Google Assistant is useful since you can help your Nest Hub recognize your voice. Training the voice match can be a valuable way to solve issues with Assistant when it cannot understand your commands. To access this option, open Google Home app, located under the Nest settings.

Check Google Assistant Settings

Make sure that Google Assistant is still active on all Nest devices. To check this out and adjust the settings, go to the Google Home App located under each device’s settings.

Disable Routines

The next method to fix ‘Sorry something went wrong’ on Nest Hub is to disable routines temporarily. If you have enabled any routines that use the voice commands, disable them first. This is helpful to see if they are conflicting with the commands. After troubleshooting, you can enable this feature.

Factory Reset

This is the last resort to do when your Nest Hub keeps sending that message. Doing factory reset on Nest Hub will erase all the current settings and data. Therefore, make sure that you back up any information before performing this action.

This step will also clear any unexpected glitches on Nest Hub. Keep in mind that you only reset one device and check if the problem persists before resetting other devices.

Check Local Devices Section

You can resolve this matter by checking your whole bunch of devices. If those are ‘unassigned’ from rooms and sitting under a LOCAL DEVICE section and each device status displaying as ‘LOADING’, it means that there are no change or update.

To fix it, then you must assign each of those devices back to a room. This will help everything to work normal as before.

If you have disabled IPV6 on the Google WiFi but it did not help, some users have fixed this matter by switching to another DNS server temporarily such as Google Public DNS, or OpenDNS. After that, switch it back.

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